topic What is the process for customer refunds due to plan change? in Arlo

What is the process for customer refunds due to plan change?

Vidarious — Fri, 20 Dec 2019 14:27:58 GMT

I've had Arlo camera's for about 2 years now. The only reason I bought them was because they had a free plan that recorded to the cloud for 7 days. With that plan gone I'd like to return my products for a full refund.

Yes, I understand you can record locally which I currently do. However the app doesn't display videos recorded locally - only cloud. So once this change happens the system becomes incredibly unusable unless you are able to view all notifications live.

Re: What is the process for customer refunds due to plan change?

StephenB — Fri, 20 Dec 2019 16:54:52 GMT

@Vidarious wrote:

I've had Arlo camera's for about 2 years now. The only reason I bought them was because they had a free plan that recorded to the cloud for 7 days. With that plan gone ...

You seem to be misinformed - you still have 7 day cloud recording for those cameras. Read the "No Subscription" section here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available