topic Re: cameras constantly going off without motion in Arlo

cameras constantly going off without motion

arlouser081219 — Fri, 01 Nov 2019 20:59:31 GMT

Constant problems no help from customer support cameras constantly going off without motion. Turn one off and another starts do not buy this junk huge waste of money

Re: cameras constantly going off without motion

JessicaP — Fri, 01 Nov 2019 21:41:36 GMT

Hey arlouser081219,

Could you clarify on what problems you're having when your camera is constantly going off without motion? Are you saying that your camera is not detecting motion properly?

Re: cameras constantly going off without motion

arlouser081219 — Sat, 02 Nov 2019 00:07:52 GMT

The record 3-5 times a minute, NO MOTION! turn off the problem camera and the problem moves to another camera. Moved the cameras set them to 1% for motion sensitivity moved the camera indoors facing a wall. Still happens there is no point in having a system that does not serve its intended purpose.

Re: cameras constantly going off without motion

StephenB — Sat, 02 Nov 2019 10:40:58 GMT

What cameras and base station?

Are the recordings tagged as "motion" or are they tagged as "audio"?

Re: cameras constantly going off without motion

arlouser081219 — Sat, 02 Nov 2019 12:25:21 GMT

Arlo Pro, they are tagged as motion. The audio detection is turned off.

Re: cameras constantly going off without motion

StephenB — Mon, 04 Nov 2019 13:42:22 GMT

I suggest contacting support: https://www.arlo.com/en-us/support/contact.aspx

Re: cameras constantly going off without motion

arlouser081219 — Thu, 19 Dec 2019 16:01:30 GMT

Arlo is support sucks! Zero help!

Re: cameras constantly going off without motion

JessicaP — Thu, 19 Dec 2019 21:22:34 GMT

Let me reach out to you via private message to gather some information from you.

Re: cameras constantly going off without motion

Hosedraggah — Thu, 04 Jun 2020 13:54:14 GMT

Same thing with my cameras. I’ve only had them maybe 6 months. Camera goes off every few minutes for absolutely nothing. I loved this product and talked it up to everyone I know. I’m thinking there is no fix for this and I’ll have to switch brands. Money down the drain. I even turned sensitivity down to 1.

Re: cameras constantly going off without motion

arlouser081219 — Thu, 04 Jun 2020 14:47:38 GMT

Yeah you will have to switch, customer service is terrible. I tell everyone to stay far away from them now with the experiences I’ve had.