topic Re: Come on Arlo.. (notification conflicts) in Arlo

Overwrite on with USB Drive - Still receiving warning message

DOTTAT — Wed, 18 Dec 2019 00:07:21 GMT

Why send me a notification like this if it's 1) a USB thumb drive and 2) settings are to overwrite?

Re: Come on Arlo.. (notification conflicts)

DOTTAT — Tue, 17 Dec 2019 01:33:02 GMT

App settings

Re: Come on Arlo.. (notification conflicts)

ShayneS — Wed, 18 Dec 2019 00:05:31 GMT

Hi @DOTTAT

is this the first time you received this message for your overwrite settings?

Re: Come on Arlo.. (notification conflicts)

DOTTAT — Wed, 18 Dec 2019 00:38:32 GMT

First time I have received (or filled) a USB drive. So yes, first notification. But sending out an alert like that which contradicts the way the device is configured is confusing for any customer.

Re: Overwrite on with USB Drive - Still receiving warning message

TomMac — Wed, 18 Dec 2019 01:07:15 GMT

Because there was and still appears to be an issue with the backup drives re filling up and overwriting.

Thought it was fixed but maybe not yet.

Re: Come on Arlo.. (notification conflicts)

ShayneS — Wed, 18 Dec 2019 18:45:39 GMT

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41340052

Re: Come on Arlo.. (notification conflicts)

fishferbrains — Mon, 06 Jan 2020 19:31:18 GMT

I have a similar issue with getting alerts that my disk is full. I have the overwrite setting turned on.

What's the status of this (long overdue) fix?

Thanks

Re: Come on Arlo.. (notification conflicts)

DOTTAT — Mon, 06 Jan 2020 19:43:15 GMT

Not sure because they closed my ticket over the holiday break because I didn't reply in time.

They got a killer survey for that too.

Re: Come on Arlo.. (notification conflicts)

fishferbrains — Mon, 06 Jan 2020 19:51:11 GMT

I'm sorry to hear this. I've had two separate cases closed "for not responding in time", when the delay in response was almost entirely on their side. The Arlo support organization is gaming their metrics by doing this, and it doesn't put them in a positive light.

Re: Come on Arlo.. (notification conflicts)

DOTTAT — Mon, 06 Jan 2020 19:53:24 GMT

Yep.. that's why i made sure to slam them in their survey process.

Re: Come on Arlo.. (notification conflicts)

Gdefender — Fri, 24 Jan 2020 21:27:29 GMT

I have exactly this same problem. I attempted to submit a case online but I get an error that say, "There was an error processing your request. Please contact with Arlo Support". What exactly does "Please contact with Arlo Support" mean?

Re: Come on Arlo.. (notification conflicts)

Gdefender — Fri, 24 Jan 2020 21:30:41 GMT

@DOTTAT Any chance you found a resolution to this? Did you just have to manually delete some files from the USB drive?

Re: Come on Arlo.. (notification conflicts)

DOTTAT — Fri, 24 Jan 2020 23:18:03 GMT

Well the support ticket was closed on me over the holidays because they prefer their own metrics over actually fixing problems here. I ended up sticking in a larger thumb drive as I was planning to anyways so I never did get to see the end result.