topic Re: unable to input email to log into app on iPhone 11 with face recognition turned off in Arlo

unable to input email to log into app on iPhone 11 with face recognition turned off

scodais — Fri, 13 Dec 2019 15:49:10 GMT

I recently upgraded my phone to the iPhone 11. When trying to log in to the Arlo app, the phone says I must log in manually the first time. I go to my phone settings and turn off facial recognition for the app. Upon starting the app again, I can enter my password; however, no matter what there is no way to enter the email address and the facial recognition icon is still to the right. I have uninstalled and reinstalled and nothing works.

Re: unable to input email to log into app on iPhone 11 with face recognition turned off

ShayneS — Mon, 16 Dec 2019 22:23:17 GMT

Hi @scodais

Are you still experiencing this issue with logging in on your iPhone 11?

Re: unable to input email to log into app on iPhone 11 with face recognition turned off

scodais — Sat, 21 Dec 2019 16:23:22 GMT

Yes. I turned off facial recognition, but I am unable to input a user name in the user name location. Facial recognition icon is still to the far right of the user name.

Re: unable to input email to log into app on iPhone 11 with face recognition turned off

ShayneS — Mon, 23 Dec 2019 21:49:34 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support