topic Re: Phone app in Arlo

Arlo app can't find my hub on Samsung Galaxy Note 10

Bees_creations — Fri, 06 Dec 2019 22:38:21 GMT

I have a indoor and outdoor cameras on a hub. I got a new phone the note 10. Now the app says it can't find my hub. I have tried everything HELP

Re: Phone app

StephenB — Fri, 06 Dec 2019 17:10:29 GMT

When you log into my.arlo.com in a PC web browser, are you seeing the devices there?

Re: Phone app

Bees_creations — Fri, 06 Dec 2019 18:46:56 GMT

No I don't believe they are there either help me please

Re: Phone app

StephenB — Fri, 06 Dec 2019 22:40:02 GMT

@Bees_creations wrote:
No I don't believe they are there either

I've never seen devices disappear from my.arlo.com. I have seen them go off-line though.

What exactly are you seeing on my.arlo.com? Can you post a screen shot?

Re: Phone app

Bees_creations — Tue, 10 Dec 2019 15:19:26 GMT

Here is the pic

Re: Phone app

JessicaP — Wed, 11 Dec 2019 16:22:50 GMT

Hi Bees_creations,

If you're not seeing the products on your Arlo Android app and/or web client on your computer, you might need to try setting up your Arlo system again.