https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1744549#M73393 <P>If the base LEDs are green it's not offline. You can force close the app and re-open it to see if that helps. If the LEDs aren't green, a reboot would be a first step.</P> Tue, 10 Dec 2019 14:24:02 GMT jguerdat 2019-12-10T14:24:02Z https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1743914#M73377 <P>Our cameras and base go offline at least once a month. Does/did anyone have this problem and how do you fix it?</P> Tue, 10 Dec 2019 22:31:24 GMT https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1743914#M73377 CherieB 2019-12-10T22:31:24Z https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1744549#M73393 <P>If the base LEDs are green it's not offline. You can force close the app and re-open it to see if that helps. If the LEDs aren't green, a reboot would be a first step.</P> Tue, 10 Dec 2019 14:24:02 GMT https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1744549#M73393 jguerdat 2019-12-10T14:24:02Z https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1745929#M73499 This did not help. We have changed the batteries and the cameras work for so many days then go offline again. It is not the same cameras each time. Sun, 15 Dec 2019 18:49:56 GMT https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1745929#M73499 CherieB 2019-12-15T18:49:56Z https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1746107#M73504 <P>What happens if you force close the app and reopen it or use a different device? Have you tried a browser to verify the offline? WHat's the house construction and how far away are the cameras? Any chance there's something that uses the 2.4GHz band nearby the base, such as a wireless phone (doesn't have to be WiFi)? Moving the base away from the router amy help.</P> Mon, 16 Dec 2019 14:03:29 GMT https://community.arlo.com/t5/Arlo/System-going-offline/m-p/1746107#M73504 jguerdat 2019-12-16T14:03:29Z