topic Re: system setup will not detect device connected to windows 7 pc in Arlo

system setup will not detect device connected to windows 7 pc

uberbubba — Wed, 28 Sep 2016 20:48:04 GMT

Power and internet lights on base station are green. netgear router connection light shows device is connected. when i run System Setup i get the message "Detecting your device... Please wait...". and after a couple of minutes i i am sent to a "Connect Your System to the Internet" troubleshooting screen with no other messages. The screen suggest that I ...

Connect the base station to your router
Plug it in
Turn it on

... and gives me a link to "Setup My System Now". this link takes me back to the original setup screen to repeat the process, which, needless to say, does not improve the results. please help.

Re: system setup will not detect device connected to windows 7 pc

jguerdat — Sun, 06 Sep 2015 12:20:26 GMT

Try temporarily disabling your firewall and antivirus to see if that helps. If so, there's a setting blocking some access.

Re: system setup will not detect device connected to windows 7 pc

Craigke — Mon, 14 Sep 2015 22:46:42 GMT

I have same issue can't get it resolved

jguerdat wrote:
Try temporarily disabling your firewall and antivirus to see if that helps. If so, there's a setting blocking some access.

Re: system setup will not detect device connected to windows 7 pc

jguerdat — Tue, 15 Sep 2015 11:54:52 GMT

You didn't say whether you tried the steps suggested. Another suggestion would be to try a different supported browser to see if that has any effect.