topic Re: Video in Library in Arlo

Video in Library is not playing - just buffers

JessicaB — Thu, 05 Dec 2019 23:50:23 GMT

Video in library are not playing, just buffer. This has been going on for about 2 months now. FRUSTRATING! I have over $1500.00 invested in the Arlo product and lately nothing but issues playing video. Suggestions please.

Re: Video in Library

StephenB — Thu, 05 Dec 2019 22:00:21 GMT

What devices are you playing them on? Have you tried downloading them, and see if the download plays?

Re: Video in Library

JessicaB — Thu, 05 Dec 2019 22:49:08 GMT

I am viewing using the new Arlo app. I have Arlo (original), Arlo Pro and Arlo Q.
I have not downloaded them, I get too many videos to download each . I will download one to see if it makes a difference. I never had this problem with Arlo Legacy.
I use an iPhone 10 when using the new app.

Re: Video in Library

StephenB — Fri, 06 Dec 2019 00:11:06 GMT

@JessicaB wrote:
I am viewing using the new Arlo app. I have Arlo (original), Arlo Pro and Arlo Q.

If you have a PC, also try my.arlo.com.

Re: Video in Library

JessicaB — Fri, 06 Dec 2019 22:59:46 GMT

I downloaded the video, took forever to download. I also viewed video using my PC. When using the PC, videos ran fine. When using the app, they just buffer and occasionally play.

Re: Video in Library

StephenB — Sun, 08 Dec 2019 14:24:37 GMT

@JessicaB wrote:
I downloaded the video, took forever to download. I also viewed video using my PC. When using the PC, videos ran fine. When using the app, they just buffer and occasionally play.

Can you play them normally when the iPhone is connected to your home wifi network?

Re: Video in Library is not playing - just buffers

Retired_Member — Sun, 08 Dec 2019 20:18:36 GMT

When that happens to me, I close the app and relaunch it. That seems to clear it up.