topic Re: Arlo camera HD help in Arlo

Camera doesn't work even when pressing on Sync button and after inserting batteries

sampaio43 — Sat, 30 Nov 2019 18:23:33 GMT

After inserting the batteries, the camera turns on the LED and flashes once in blue. The camera doesn't work even carrying the button Sync does not respond

Re: Arlo camera HD help

jguerdat — Fri, 29 Nov 2019 14:43:02 GMT

If you're sure that you're pushing the sync button fully down and getting no response, swap the system at the store.

Re: Arlo camera HD help

sampaio43 — Fri, 29 Nov 2019 14:56:48 GMT

Is there no other solution?

Re: Arlo camera HD help

jguerdat — Fri, 29 Nov 2019 15:00:23 GMT

If it's faulty hardware, no. You can ask for a swap by contacting support using the link at the bottom here but that will take longer.

Re: Arlo camera HD help

MTZGroup — Mon, 13 Jan 2020 21:26:20 GMT

I got the similar problem on my model VCS3000C, the battery is new and only see one flash of the blue led when I put the battery, but there is no more response if I press the sync button. I have switched batteries, direct connect with original cable and charger, try to scan the reset barcode to reset the camera to defaults, but nothing have work yet, this only happen with one of the three cameras I purchase, my others cameras I have removed from the base station and added again with the sync function without any problem. If I exchange the cameras do I need to take the entire set? or can only be the faulty camera?

Re: Arlo camera HD help

jguerdat — Tue, 14 Jan 2020 14:49:09 GMT

Unless the store/employee is willing, the whole set has to be swapped.