topic Re: App keeps crashing and fingerprint scan doesn't work in Arlo

App keeps crashing and fingerprint scan doesn't work

Blues22 — Fri, 22 Nov 2019 16:05:17 GMT

New App is tereible, keeps on crashing now. fingerprint scan Sucks. The old App was so much better. On vacation I won't be able to access the app get your act together Arlo? Hire someone that knows what they're doing.

Re: App keeps crashing and fingerprint scan doesn't work

JessicaP — Fri, 22 Nov 2019 16:12:23 GMT

Hi Blues22,

What phone device are you using for the Arlo app? Have you tried reinstalling the Arlo app and rebooting your phone device?

Re: App keeps crashing and fingerprint scan doesn't work

Blues22 — Fri, 29 Nov 2019 12:12:54 GMT

Yes I tried uninstalling and reinstalling a few times did not help, even tried my tablet and a different phone nothing. strange thing is it was working for a few months with no problems then the fingerprint was giving me problems for a week then it started crashing. I installed the old app which I guess is not supported and that works OK for now. Very disappointing with Arlo, eventually I will try the new app again.