topic Re: Notifications in Arlo

Someone who can no longer log into the account still receives notifications

Ducklover8838 — Fri, 22 Nov 2019 16:19:48 GMT

I’m having an issue with someone who can no longer log into the account still getting notifications for my cameras. Besides just deleting the app, is there any way to make it so they stop receiving them? They can’t log in, they can still see when motion is detected though. Any tips? Online support hasn’t been very helpful. At the point of buying new cameras.

Re: Notifications

StephenB — Fri, 22 Nov 2019 13:54:39 GMT

@Ducklover8838 wrote:
I’m having an issue with someone who can no longer log into the account still getting notifications for my cameras. Besides just deleting the app, is there any way to make it so they stop receiving them? They can’t log in, they can still see when motion is detected though. Any tips? Online support hasn’t been very helpful. At the point of buying new cameras.

Are they using the primary account, or are they using a secondary account via "grant access"?

Re: Someone who can no longer log into the account still receives notifications

KHILIOI — Fri, 22 Nov 2019 16:58:06 GMT

Same here.

Re: Someone who can no longer log into the account still receives notifications

StephenB — Fri, 22 Nov 2019 20:35:01 GMT

I suggest restarting the phone, and see if the issue disappears.