topic Motion sensing activates during live feed in Arlo

Motion sensing activates during live feed

secaz — Sat, 16 Nov 2019 12:37:38 GMT

Arlo is a hot mess - has anyone else noticed the following?

Motion sensing is active during live feed.

This has recently been a huge problem for me. When I do a live feed, motion detection is STILL active. It should be DISABLED during live feeds. I cam actually SEE the motion icon light up when I am doing a live feed in the web portal on the Devices page.

What lovely thing that happens to me when motion sensing goes off during a live feed is, after I stop the live feed, the motion sensing icon REMAIN{{S showing activity and the camera will no longer record.

I have to turn the camera off, cold boot the base station (can't just reboot it, won't come back online if I do that, nice feature [sarcasm]) then after the base station is up, turn the camera back on.

I figured out this was taking place because I have three street facing cameras, and after doing a live feed on one camera, it would no longer trigger or record... only the other two cameras would where I didn't do a live feed. The camera where I did the live feed the motion sensing icon would stay active and never go off until I did the whole off/on cold boot thing...

Re: Motion sensing activates during live feed

ShayneS — Mon, 18 Nov 2019 22:57:46 GMT

Hi @secaz

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Motion sensing activates during live feed

secaz — Fri, 22 Nov 2019 13:43:52 GMT

Arlo support is a joke.

It's an insult to have to listen to *techs* read off a script.

They have NEVER helped me in any capacity at all period EVER...

And they have never heard of the word "Linux", much less have a clue what that is or that there are a hell of a lot more people using Linux than they think. They need to educate their techs. Have had their *techs* ask me if I've tried Internet Exploder, er, I mean Internet Explorer, right after I've just gotten done telling them I use Linux...

Thanks for the link, but I prefer not to have my blood pressure go off the charts by having to deal with their *techs*...