topic Re: SSL error in Arlo

SSL error

jslh — Thu, 08 Aug 2019 17:07:24 GMT

Hi
We have an Arlo system which was working fine till about two weeks ago. Now when we open the app to view anything other than a live feed, it states that there is an “SSL error “and that it can not connect I have reset all of the cameras and I have uninstalled and reinstalled the app to no avail. I have also tried on the computer and it says that a new version of adobe must be installed. This I have done but I am still unable to view any feeds.
Any suggestions please?

Re: SSL error

ShayneS — Fri, 09 Aug 2019 17:10:51 GMT

Hi @jslh

When did this issue first occur? Does another web browser allow you to open the live feed?

Re: SSL error

jslh — Sat, 10 Aug 2019 08:24:26 GMT

Hi
It started a week ago. It makes no difference on the browser or if viewing through the app. The screen shot was from the app (not a browser).
Thanks

Re: SSL error

ShayneS — Mon, 12 Aug 2019 17:36:27 GMT

Have you tried to view the live feed with firefox or another browser?

Re: SSL error

jslh — Mon, 12 Aug 2019 18:00:22 GMT

Hi

Yes I have tried different browsers as well as the app. Neither are working

I would have thought that the app should work fine as no browser is required.

The app is my preferred platform

Re: SSL error

ShayneS — Mon, 12 Aug 2019 20:17:09 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: SSL error

AR25 — Wed, 06 Nov 2019 12:49:14 GMT

This is happening to me for the last few days as well. The app won’t show any devices and I keep getting an SSL error in the app. I have 18 cameras across the country

Re: SSL error

StephenB — Wed, 06 Nov 2019 16:12:49 GMT

@AR25 wrote:
The app won’t show any devices and I keep getting an SSL error in the app.

Odd. Are you also seeing this in the browser (my.arlo.com)?

What specific error are you seeing?