topic Re: Faulty camera in Arlo

One of my cameras keep switching on when there's nothing. Video quality is poor/blank.

pog-1 — Wed, 06 Nov 2019 16:53:51 GMT

One of my cameras keep switching on when there’s nothing there the video quality is very poor/blank I’ve switched off changed batteries no change
Can anyone help?

Re: Faulty camera

StephenB — Tue, 05 Nov 2019 14:42:59 GMT

Is the video always poor or blank? Or just occasionally?

How far is the camera from the base? Any evidence of connection drops when you live-stream or look at status?

Re: Faulty camera

pog-1 — Tue, 05 Nov 2019 14:45:36 GMT

The quality is now just blurred as if it’s not focused
Camera is only about 6ft from base it is outside

Re: Faulty camera

StephenB — Tue, 05 Nov 2019 16:26:23 GMT

@pog-1 wrote:
The quality is now just blurred as if it’s not focused
Camera is only about 6ft from base it is outside

If it is always blurred, then something must be wrong with the camera - either the electronics or something with the lens.

You might want to capture some videos, and then contact support. https://www.arlo.com/en-us/support/contact.aspx