topic Re: RMA Process problem in Arlo

RMA Process problem

GrumpyGramps — Thu, 31 Oct 2019 13:45:08 GMT

I've been unable to raise an RMA, as requested by technical support. I get as far as submitting my details but after that nothing. All required details have been filled in.

I have searched the community and there seems to be a fundemental issue with the overall process, which doesn't reflect well on Arlo. If I'm unable to resolve the issue soon then I shall return the order to the supplier - Amazon UK.

Any help in completing this process would be very much appreciated.

Re: RMA Process problem

ShayneS — Fri, 01 Nov 2019 21:58:24 GMT

Hi @GrumpyGramps

I have escalated this issue for you and customer support will be contacting you as soon as possible.

Re: RMA Process problem

GrumpyGramps — Sat, 02 Nov 2019 09:15:59 GMT

Hi ShayneS,

Thank you for your reply. I have now managed to contact Arlo Support but only first having to go through Amazon UK technical support.
I've now obtained the RMA return address.

Regards
Jonathan