topic Re: Arlo wireless in Arlo

Arlo wireless not detecting motion anymore. Batteries are fully charged and sensitivity 100%.

Asmileforme2u — Thu, 24 Oct 2019 21:55:22 GMT

My cameras have worked fine in the past, up until about two weeks ago and they are not detecting anything anymore. The batteries are fully charged, I have up the sensitivity to the detection, I have made sure it's on armed for the mode. I have also restarted the base, disconnected and reconnected the cameras. The only time they work is when I do it manually.

Re: Arlo wireless

JessicaP — Thu, 24 Oct 2019 21:54:55 GMT

Hey Asmileforme2u,

Have you tried using the motion detection test to see if your camera detects motion? You can read here to learn how to use the test: How do I use the motion detection test for my Arlo device?

Re: Arlo wireless

Asmileforme2u — Wed, 30 Oct 2019 14:29:53 GMT

Yes, I have. The motion detection work when it came up orange, but two of the cameras are still not picking up since I've done that. The only way they work is when I do it manually.

Re: Arlo wireless

JessicaP — Wed, 30 Oct 2019 20:47:58 GMT

Make sure that your camera is not too far from the Base Station to make sure it will detect motion and to ensure a stable connection. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.