topic Can't log in to Arlo with iPhone 11 Pro. Works on iPhone 5s. Tried reloading app but doesn't work. in Arlo

Can't log in to Arlo with iPhone 11 Pro. Works on iPhone 5s. Tried reloading app but doesn't work.

Ian11 — Wed, 30 Oct 2019 18:35:21 GMT

I have just purchased an iphone 11 Pro and now I can't log in to Arlo on the phone - my old iphone 5s works but the new one does not. I have reloaded the app and it still doesn't work. I put in my email address and password and it just sits on that page and doesn't connect. Can anyone help? Thanks.

Re: Can't log in to Arlo

JessicaP — Wed, 30 Oct 2019 18:36:16 GMT

Hi Ian11,

Are you unable to log in to the Arlo app when you're on cellular data and/or WiFi? Have you tried reinstalling the Arlo app and later rebooting your iPhone 11 Pro to see if that helps?

Re: Can't log in to Arlo

Ian11 — Thu, 31 Oct 2019 21:38:07 GMT

I discovered my problem was simple - after typing in my password I was hitting "enter" on the keyboard which didn't work. I found that I could get in if, instead of hitting "enter" after typing the password, I just hit the "log in" button after typing in the password. Weird but works.