Can't connect and setup VMB3500 base station

arlcomter — Mon, 28 Oct 2019 21:49:47 GMT

I have a base station that I've factory reset several times, but I still can't see/setup.

Lights:

Power - Green

Internet - Green (flashing occasionally)

Camera - Amber

Router: Orbi RBR40

The VMB3500 has obtained a local IP and is visible in the connected devices list.

Factory resets appear successful: After 10 seconds, the lights flash amber and a minute or two later, I have a Green, Green, Amber light pattern again.

I've tried to connect via app, and web interface.

I've tried setting up a new Arlo account, then attempting to add the device.

Every time, I get the error "No Arlo devices found."

The device did work at one point. I had a doorbell and camera connected. Within my Arlo account, I no longer have any devices registered as I removed them all after the camera's battery died.

I was hoping to fire this up again with some better batteries.

Any suggestions?

Re: Can't connect and setup VMB3500 base station

jguerdat — Tue, 29 Oct 2019 12:16:31 GMT

I recently had an issue like this that was cured by using a different base. No idea what was wrong with the first one but hardware issues happen. Contact support using the link at the bottom here to invoke your warranty.

topic Can't connect and setup VMB3500 base station in Arlo

Can't connect and setup VMB3500 base station

Re: Can't connect and setup VMB3500 base station