topic Re: Arlo has a cloudy lens in Arlo

Arlo has a cloudy lens

JG2 — Wed, 14 Aug 2019 21:17:23 GMT

Hello all,

Recently one of my outside cameras has very cloudy footage. I am not sure what caused it since it happened from one day to the other, not gradually.

It has fresh new batteries and just got a silicone cover. At first, I thought it was the cover that was obstructing the lens but it is not since it was still cloudy after I removed the cover.

I saw another thread that mentioned the o-ring, but I am not sure where that is located on the camera. An image or diagram would be helpful.

Your assistance is greatly appreciated. Thanks

Re: Arlo has a cloudy lens

ShayneS — Wed, 14 Aug 2019 21:18:18 GMT

Hi @JG2

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo has a cloudy lens

JG2 — Tue, 08 Oct 2019 14:27:24 GMT

Thank you. I added a protective sleeve and put it under shelter and that seemed to have fixed the issue. It seems it was moisture from the rain.

Re: Arlo has a cloudy lens

StephenB — Tue, 08 Oct 2019 14:39:09 GMT

@JG2 wrote:
Thank you. I added a protective sleeve and put it under shelter and that seemed to have fixed the issue. It seems it was moisture from the rain.

FWIW, there are some glass treatments (Rain-X and it's competitors) that can also solve this problem.

Re: Arlo has a cloudy lens

Armatrak — Sun, 27 Oct 2019 03:06:28 GMT

I have one with the cloudy view. Except I’m in California and the humidity is 18-20%
No moisture here.

Re: Arlo has a cloudy lens

ShayneS — Mon, 28 Oct 2019 18:37:44 GMT

@Armatrak

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support