topic Re: WEB AND APP SUPPORT in Arlo

A place to provide feedback about web and app issues? Different areas all seem hardware oriented?

YesManEsq — Fri, 25 Oct 2019 15:57:20 GMT

Is there a place to provide feedback about web and app issues? The different areas all seem to be hardware oriented, much like opening a ticket, but maybe I missed something!

Re: WEB AND APP SUPPORT

JessicaP — Fri, 25 Oct 2019 15:57:39 GMT

Hi YesManEsq,

What problems are you experiencing with the web client and the Arlo app?

Re: WEB AND APP SUPPORT

YesManEsq — Sat, 26 Oct 2019 05:09:02 GMT

I have a portion of the timeline I cannot view; the preview is all black; I know the camera was working during that period as I was watching some of it live.

I have a portion of the timeline I cannot seek to, although the preview looks accurate. If I let it play from before, at some constant point it jumps to the end of the day's timeline.

Contacting support is time consuming and frustrating.

Re: WEB AND APP SUPPORT

JessicaP — Mon, 28 Oct 2019 15:49:53 GMT

Are you mentioning about CVR? Is this happening on both the Arlo app and/or web client on your computer?