topic Base station will not show any lights after being turned on. in Arlo

Base station will not show any lights after being turned on.

jrpeck — Wed, 28 Sep 2016 20:46:35 GMT

I have followed the steps in the Quick Start Guide, and the base station will not display any lights after being turned on. The base station emits a high pitched hum, but will not display LED lights of any color even after 15 minutes of activity. Factory reset steps resulted in no change to this behavior. I also downloaded the Arlo app, but it could not detect the device after selecting "New System Setup." Any suggestions you could provide would be much appreciated.

Re: Base station will not show any lights after being turned on.

jguerdat — Sat, 29 Aug 2015 11:59:28 GMT

I'd say the high-pitched hum is a bad sign. Return it and get another.

Re: Base station will not show any lights after being turned on.

JamesC — Thu, 03 Sep 2015 18:15:06 GMT

jrpeck,

Welcome to the community! Were you able to find a resolution to this issue? It sounds to me like a hardware issue. I encourage you to contact our support team if you haven't already to further validate for potential RMA. Please let us know the results!

JamesC