topic Re: Support? in Arlo

Not receiving motion detection email. No support available?

Suzuki — Fri, 25 Oct 2019 21:58:18 GMT

For months i am waiting for a solution for not receiving movement e-mails, for Arlo not noticing movements at all and now also the new app is not working anymore. Where is support when you need them? I think there s no support at all available. My expensive camera system which worked great for a few months is now wortheless and nobody is helping me. I tried everything, reinstallation, reset, factory defailt et cetera but nothing works and support is doing nothing. In the meanwhile i receive mails to take an expensive service contract.
This contract is even more expensive then Netflix ! I bet if i buy the contract all my problems will be solved. This forcing of taking a contract is not a nice way of doing business...anyone here experiencing problems with movement notification and receiving emails while having such a contract? I bet not. I would like to return my 5 camera set and receive my money back because it does looks like things are only getting better.

Re: Support?

JessicaP — Fri, 25 Oct 2019 21:59:15 GMT

Hey Suzuki,

If you're having problems where you're not receiving motion detection email notifications, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Support?

Suzuki — Sat, 02 Nov 2019 13:39:28 GMT

How can i make a problem ticket for support?

Re: Support?

StephenB — Mon, 04 Nov 2019 13:45:20 GMT

@Suzuki wrote:
How can i make a problem ticket for support?

Start by contacting support using the link above.