topic false triggers even with 40% sensitivity in Arlo

false triggers even with 40% sensitivity

RussJack — Mon, 03 Oct 2016 22:55:20 GMT

My 3 camera Arlo Sys has never worked properly. After fussing with it for 3 weeks, I keep getting false triggers and maybe one correct recording for every 40-50 false triggers! Reduced motion sensitivity to 40% and still receive false recordings even from beyond 50 feet out of view of the cameras. Frustrated. Nice video if it would give proper recordings. Frustrated.

Re: false triggers even with 40% sensitivity

JamesC — Mon, 03 Oct 2016 22:55:37 GMT

RussJack,

It sounds like the issue you are describing could be due to the placement of your cameras. It can sometimes take some trial and error to find optimal conditions for your Arlo system.

Take a look at the tips in this article to be sure your cameras are positioned for best performance: How do I optimize my Arlo Wire-Free camera’s motion detection performance?

JamesC

Re: false triggers even with 40% sensitivity

jguerdat — Tue, 04 Oct 2016 12:57:31 GMT

Post screenshots.

Re: false triggers even with 40% sensitivity

Chaskamn — Tue, 11 Oct 2016 21:42:46 GMT

I have the same issue. This is on a camera in my garage. The field of view is largely dark but their are reflective surfaces. I get virtually constant tripping even at low sensitivity. What can I do? I have played with angles, sensitivity and placement. External cameras are working fine.

Re: false triggers even with 40% sensitivity

Chaskamn — Tue, 11 Oct 2016 21:54:00 GMT

Re: false triggers even with 40% sensitivity

jguerdat — Wed, 12 Oct 2016 12:56:00 GMT

What's that bright bar in the back? A reflection or a crack in the door? That might cause such recordings depending on whether it's a light source. I suspect that insects (or mice?) are causing the recordings - I've had several where a cobweb or spider have tripped the sensor but I usually get to see those items at least in the beginning of the video.

Re: false triggers even with 40% sensitivity

Chaskamn — Wed, 12 Oct 2016 14:10:43 GMT

The bright vertical line is sunlight by the edge of the garage door. No mice or spiders. The triggering also happens all night.

Re: false triggers even with 40% sensitivity

jguerdat — Wed, 12 Oct 2016 16:18:02 GMT

The sunlight could well be the daytime issue since it's a huge source of IR. Even if it's not the sun directly, sunlight reflected from a car could be sufficient. Nighttime is another matter but could be from external sources. Hang a blanket or tarp over that crack to see if that changes anything.

And don't bet against anything, including bugs... 🙂

Re: false triggers even with 40% sensitivity

demetreb — Wed, 12 Oct 2016 17:29:30 GMT

One of my 4 cameras does the same thing and has been for 8 months. Thought it was tree braches triggering it. To test it and lay rest to "sunlight, mice, reflections, leaves, ghosts" excuses I put it in a cardboard box and it still trips. I put in a metal box...same. Now i have to convince customer care. All they say is re synch put new batteries position it properly (which they are well aware that i have boxed it away from any interference and therefore the sensors are pooched)...150$ down the drain

Re: false triggers even with 40% sensitivity

jguerdat — Wed, 12 Oct 2016 18:56:29 GMT

Nope, insist. You have a 1 year warranty and others have had their cameras replaced for the same reason.

Re: false triggers even with 40% sensitivity

Chaskamn — Wed, 12 Oct 2016 19:11:25 GMT

I'll try swapping cameras first. If triggering continues I will need to look at the environment.

Re: false triggers even with 40% sensitivity

Chaskamn — Thu, 20 Oct 2016 15:50:59 GMT

OK I have tried it in 3 other locations and with no luck. My other three cameras work great...... Now I guess I have to figgure out how to get this exchanged???

Re: false triggers even with 40% sensitivity

jguerdat — Thu, 20 Oct 2016 19:22:16 GMT

Use the Contact Support link at the bottom here to open a case.