topic Having problems with camera loading video in library and then app closes on its own on iOS. in Arlo

Having problems with camera loading video in library and then app closes on its own on iOS.

Pmihan — Tue, 22 Oct 2019 22:10:19 GMT

Hello I have been having problems with the cameras loading the video in the library and then just random the app closes. We have all apple products up to date and the app is up to date. Have shut down and restarted Apple products. This has been going on and am in the second week. Any suggestions appreciated. Pam

Re: 10-21-19

JessicaP — Tue, 22 Oct 2019 22:09:37 GMT

Hi Pmihan,

What iOS device are you using? Have you tried reinstalling the Arlo app to see if that helps? And is this happening on WiFi and/or cellular data?

Re: 10-21-19

Pmihan — Fri, 25 Oct 2019 01:43:22 GMT

We have updated the app several times. We have an iPad mini, iPad regular, and iPhone X. We are using both WiFi at home and cellular when away from home. Thank you.

Re: 10-21-19

JessicaP — Fri, 25 Oct 2019 15:46:33 GMT

What iOS version are you running on your iOS devices? And try to update to the latest Arlo iOS app version to see if that helps, which is version 2.10.