topic Re: Arlo VMC3030 HD Camera - keeps losing connection in Arlo

Arlo VMC3030 HD Camera - keeps losing connection

Watson306 — Thu, 17 Oct 2019 07:56:18 GMT

Hi,
We have two VMC3030 cameras and one is absolutely fine, and the other keeps losing connection.
Initially I thought it was the batteries, but yesterday I put some new Duracell batteries in and within a couple of hours had lost connection again.
I have also swapped the cameras over and the issue remains with the same camera so isnt the location of the camera.
Thanks in advance for your help.

Re: Arlo VMC3030 HD Camera - keeps losing connection

TomMac — Thu, 17 Oct 2019 12:45:54 GMT

Sounds like a warranty issue to Arlo support ; https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo VMC3030 HD Camera - keeps losing connection

Watson306 — Thu, 17 Oct 2019 16:05:50 GMT

Hi Tom,
Thanks for your response.
We've had these longer than 12 month I believe. But I'm not totally sure.
I'm guessing if that's the case there's nothing that can be done?

Thanks once again.

Re: Arlo VMC3030 HD Camera - keeps losing connection

Watson306 — Sun, 20 Oct 2019 11:13:26 GMT

Hi,
Bit of an update.
Even tho it is showing as offline on the app it still seems to pick up movement etc, just obviously can't show live camera views.
I know it foes this when it's pulling down an update. Could the last update not have installed correctly maybe?

Kind Regards