topic Re: Poor motion detection wire free arlo in Arlo

Poor motion detection wire free arlo

Ghostkitty — Fri, 11 Oct 2019 17:17:38 GMT

It’s not detecting motion unless within 3 feet now, every now and then it’ll pick up a car driving by that’s over 100ft away from the camera, but will not pick up anyone coming into porch that is within 5ft of the camera. Worked fine til last update

Re: Poor motion detection wire free arlo

Ghostkitty — Sun, 13 Oct 2019 13:18:34 GMT

No one? Nothing?

Re: Poor motion detection wire free arlo

ShayneS — Tue, 15 Oct 2019 18:38:23 GMT

Hi @Ghostkitty

Have you adjusted the cameras positioning by chance?

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Poor motion detection wire free arlo

Ghostkitty — Thu, 17 Oct 2019 17:49:54 GMT

I have readjusted the camera several times now, I’ve switched the power management from better battery life, to optimized, to hq, and back. Adjusted motion from 10-100%. Moved the camera to a different location. I’ve unpaired everything and repaired it. So far no changes.

Re: Poor motion detection wire free arlo

ShayneS — Thu, 17 Oct 2019 18:06:21 GMT

@Ghostkitty

I escalated your case, please let me know how your case goes & I will be here to assist you.

Re: Poor motion detection wire free arlo

Ghostkitty — Thu, 17 Oct 2019 20:34:46 GMT

Ok Thank you very much.

Re: Poor motion detection wire free arlo

ShayneS — Thu, 17 Oct 2019 22:28:33 GMT

You are welcome,

I have provided your case number for ease of reference (41207274). You may also contact customer support anytime with the provided case number. I will have attached the support link here: Arlo Tech Support

Re: Poor motion detection wire free arlo

Ghostkitty — Thu, 31 Oct 2019 03:06:13 GMT

Well support has gone silent, they asked for a screenshot of the position so I sent that and haven’t heard a peep since.

Re: Poor motion detection wire free arlo

ShayneS — Thu, 31 Oct 2019 17:53:39 GMT

Hi @Ghostkitty

I apologize for the inconvenience, I have escalated your case. Customer Support will be reaching out as soon as possible. Please let me know how everything goes & I will be here to assist you.