topic Re: Arlo support still sucks after upgrade from legacy in September in Arlo

Issues after upgrading from Legacy app

Userarlo — Tue, 15 Oct 2019 17:25:18 GMT

Arlo cameras still don't work. TRASH

Re: Arlo support still sucks after upgrade from legacy in September

Lee00336 — Sat, 12 Oct 2019 14:09:27 GMT

I reinstalled the old Arlo Legacy app back on my phone, restarted everything, signed into my account & it worked. Cameras both up & running. I'm not upgrading again to the Arlo app; it just does not work. And until they can guarantee that it will work, I will not put it back on my phone!

Re: Arlo support still sucks after upgrade from legacy in September

ShayneS — Mon, 14 Oct 2019 23:43:20 GMT

Hi @Userarlo

What exactly is the issue you are experiencing with your cameras?

Re: Arlo support still sucks after upgrade from legacy in September

Brenda6990 — Tue, 15 Oct 2019 00:48:09 GMT

I agree 100%!!!!! Don't waste your money!!!! It's funny how the last recording is me driving out of the driveway and the next is me pulling into the driveway!!!! When I know for a fact there has been Lots of movement! Why does it only pick my movement up???!!??? It's a SCAM!!!!

Re: Arlo support still sucks after upgrade from legacy in September

Brenda6990 — Tue, 15 Oct 2019 00:49:51 GMT

Please answer why it picks and chooses what motion to record???

Re: Arlo support still sucks after upgrade from legacy in September

ShayneS — Tue, 15 Oct 2019 17:28:32 GMT

@Brenda6990

When did this issue first occur? there may be an issue with the camera & it's position. I have attached an article that will assist with the camera placement below

How do I position my Arlo wire-free camera?