topic Re: Certain Camera areas not recording in Arlo

Certain Camera areas not recording

Axix23 — Sun, 15 Sep 2019 08:04:19 GMT

Certain cameras in certain areas does not record anymore. I can view and record but when motion is detected, it no longer records. I have tried swapping cameras, re-syncing cameras to base station, and restart base station. If I resync the cam. It will record per motion for the first few times. Then after a hour or so, it stops recording via motion. Any ideas?

Re: Certain Camera areas not recording

ShayneS — Mon, 16 Sep 2019 23:55:36 GMT

Hi @Axix23

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Certain Camera areas not recording

daveybb — Tue, 15 Oct 2019 00:26:51 GMT

Same issue here. Please fix

Re: Certain Camera areas not recording

Adksi11892 — Tue, 15 Oct 2019 14:50:19 GMT

Same here with only one of my cameras today, it’s triggered twice but missed several that other cameras have picked up and that one should have and normally would have.

Re: Certain Camera areas not recording

ShayneS — Tue, 15 Oct 2019 17:14:40 GMT

Can you try & remove the camera(s) from Settings > My Devices > Re Add & test again.