Not in control and Not happy - new app , new problems

JamesRom — Wed, 16 Oct 2019 18:22:14 GMT

Good Afternoon,

The glossy marketing states , “ being in control”, reality is “confusion

and left in the dark” absolutely nothing to “shine” about.

With the recent release of the new Arlo app I have not been able to

Connect the Netgear router to it nor sync

cameras.

What has been done about it?

Now doubt this will hurt future sales. I don’t have all day to troll through support queries to

identify what Arlo is doing about the fault. Why not place a simple notification message on the front page of the website at least acknowledging it and providing a status update. Customers rely on Arlo products to protect property, businesses and their families.

Arlo, time to shine and show us why you are the best for security products, service and support.

Model: Arlo camera, wireless VMC3030

Thank you

Vulnerable Customer

Re: Not in control and Not happy - new app , new problems

ShayneS — Wed, 16 Oct 2019 18:21:52 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

topic Not in control and Not happy - new app , new problems in Arlo

Not in control and Not happy - new app , new problems

Re: Not in control and Not happy - new app , new problems