topic Re: Every since the app, my camera ALLwent offline and I can't get them to work. in Arlo

Every since the app, my camera ALLwent offline and I can't get them to work.

Hall2018 — Fri, 11 Oct 2019 17:53:18 GMT

Feeling stupid! Don't know what to do.

Re: Every since the app, my camera ALLwent offline and I can't get them to work.

Lee00336 — Fri, 11 Oct 2019 20:14:11 GMT

I have the same problem. Someone here said that he changed the channel in his router to channel 11 & this worked. For me, the technically challenged, it may not work, but I'm going to give it a shot over the weekend. Right now, I have no Arlo home security cameras. And not that I live in a high crime area, but I like to check on my dog ever once in a while.

Re: Every since the app, my camera ALLwent offline and I can't get them to work.

Lee00336 — Sat, 12 Oct 2019 00:24:39 GMT

Well how about that? Mediacom has my router locked. I can't change the channel. Well, they better unlock it or I'm going to get my owner router where I can change the channel.

Re: Every since the app, my camera ALLwent offline and I can't get them to work.

Lee00336 — Sat, 12 Oct 2019 14:06:57 GMT

And how about that? I reinstalled my old Arlo Legacy app on my phone, restarted everything, signed into my account & it worked. Cameras up & running. And I did not have to call Mediacom & give them a piece of my mind (though I still want to).

Re: Every since the app, my camera ALLwent offline and I can't get them to work.

ShayneS — Mon, 14 Oct 2019 23:05:05 GMT

Hi @Hall2018

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Every since the app, my camera ALLwent offline and I can't get them to work.

Tekcruzer — Tue, 15 Oct 2019 15:32:52 GMT

Where did you get the Legacy App?

Re: Every since the app, my camera ALLwent offline and I can't get them to work.

Hall2018 — Tue, 15 Oct 2019 18:59:13 GMT

Google Play - app store