topic Re: Firmware could not be updated in Arlo

Firmware could not be updated

AlexDan101 — Wed, 05 Jun 2019 19:33:25 GMT

I just moved house and my Arlo hasn’t been in use in a while. I connected up the base station via the app and it found the base station with no problems. However I just keep getting the firmware could not be updated message and can’t get past that

Re: Firmware could not be updated

TomMac — Wed, 05 Jun 2019 21:14:57 GMT

You may have to do a factory reset of the base to get past this and update FW

Re: Firmware could not be updated

dtognazzolo — Sat, 12 Oct 2019 23:35:46 GMT

I didn’t use my arlo cameras and base for a while. Now I connected just the base for then to sync the cameras but the base (vmb3000) cannot be updated. I tried several times with no success. I’m using the new app (app problem message attached).
I also reset the base with the back button but same message pops up.

Re: Firmware could not be updated

ShayneS — Mon, 14 Oct 2019 18:15:42 GMT

Hi @dtognazzolo

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech support

Re: Firmware could not be updated

dtognazzolo — Tue, 15 Oct 2019 14:27:35 GMT

Hi, thanks! But I’m in Uruguay and there is no Arlo support team locally. Which support center should I contact in this case?

Re: Firmware could not be updated

ShayneS — Tue, 15 Oct 2019 16:47:19 GMT

Hi @dtognazzolo

If you click the flag in the top right corner of the support page in the link I provided, you can choose the region of your choice.