topic Re: CAMERA GOES OFFLINE in Arlo

CAMERA GOES OFFLINE

SIB7 — Tue, 08 Oct 2019 11:19:53 GMT

Camera keeps going offline...
Took ages to find a phone number...
Took ages to get through on a call...
Only to have the tape go quiet, and nobody talks! Not happy!

Re: CAMERA GOES OFFLINE

SIB7 — Tue, 08 Oct 2019 11:23:14 GMT

And I don't know if that's the right camera number

Re: CAMERA GOES OFFLINE

StephenB — Tue, 08 Oct 2019 13:55:33 GMT

@SIB7 wrote:
And I don't know if that's the right camera number

Does your camera use four CR123 batteries? Or does it use a rectangular rechargable battery?

Re: CAMERA GOES OFFLINE

SIB7 — Tue, 08 Oct 2019 15:24:42 GMT

Hi I believe they're the rechargeable CR123 ones, not rectangular., They're short cylindrical shaped.

Re: CAMERA GOES OFFLINE

SIB7 — Tue, 08 Oct 2019 15:32:38 GMT

This particular camera is in my neighbours garden, which is just across a couple of parking spaces

Re: CAMERA GOES OFFLINE

StephenB — Tue, 08 Oct 2019 16:56:09 GMT

@SIB7 wrote:
Hi I believe they're the rechargeable CR123 ones, not rectangular., They're short cylindrical shaped.

Then you picked the correct model.

Re: CAMERA GOES OFFLINE

SIB7 — Tue, 08 Oct 2019 22:21:27 GMT

Thank you 😊 @StephenB
We can't think why it keeps going offline. We've moved it so that no solid structures above it. I'm needing to charge it up and/or re-sync it.
It's not more than 300 ft away atall. It's about three car lengths away.

Re: CAMERA GOES OFFLINE

StephenB — Tue, 08 Oct 2019 22:36:54 GMT

@SIB7 wrote:
We can't think why it keeps going offline.

If you have a second camera, try swapping them, and see if the problem stays with the camera (or not).

300 feet is a fair distance from the base. Is it possible to move the base closer? Or is that not practical?

Re: CAMERA GOES OFFLINE

SIB7 — Wed, 16 Oct 2019 06:57:38 GMT

I swapped the cameras but it still goes offline whichever camera is over her garden. I've got my camera back now because gave up having to keep resyncing it.

Re: CAMERA GOES OFFLINE

SIB7 — Wed, 16 Oct 2019 06:58:22 GMT

Thank yous anyway 😊

Re: CAMERA GOES OFFLINE

ShayneS — Wed, 16 Oct 2019 17:40:28 GMT

HI @SIB7

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support