topic ARLO Base-station and cameras offline frequently in Arlo

Arlo Original Wire Free camera Goes Offline

Clarkcompound — Fri, 12 Jul 2019 17:29:43 GMT

My Arlo has all the sudden stopped working and has a message saying it’s not connected to the internet! My internet is connected and on my hub the lights are lite up saying it’s connected but the app still says it’s not! Can anyone help me with this please?

Re: Help trouble shoot

irishsancho — Sat, 08 Jun 2019 23:26:32 GMT

Arlo is down again. Base stations in many locations are off-line. All you have is the yellow light on the base stations and a message to say that the cameras are offline. It's been like this for hours.

Re: Help trouble shoot

BryanM — Sun, 09 Jun 2019 01:11:17 GMT

All my cameras have stopped recording to library and sending notifications. Been almost a full day.

Re: Help trouble shoot

jguerdat — Sun, 09 Jun 2019 12:07:20 GMT

What are the LEDs on the base showing? Have you rebooted the base? What have you tried?

Re: Help trouble shoot

Clarkcompound — Sun, 09 Jun 2019 22:16:21 GMT

*** UPDATE***
After taking batteries out and reinstalling them.. system seems to be working again. I did unplug the main hub and disconnected my internet from it as well. Those two things didn’t work but today I simply took out the batteries and reinstalled the same ones and the system is back up now. I don’t know but it’s working again! Thank you for the help!

Re: Help trouble shoot

heathm1 — Sun, 16 Jun 2019 01:34:15 GMT

This is not a solution.

Soon you will realised ClarkCompound that taking batteries out and putting them back in and resetting everything all the time is not ideal.

Initially I was also excited to get my cameras back online doing what you did, but after months of repeating these steps im absolutely sick of it.
My system is at my business and right now I can see a camera offline. To leave my house, get the camera back online and return home its going to take over an hour.

This Arlo system is flaky at best. The problem with Arlo I believe is the congestion on the 2.4ghz network/spectrum and most people who purchase this system dont realise this until afterwards, as you can see by the many posts in this Arlo forum.

But dont let me discourage you, if you are happy removing batteries and rebooting the base station to get your cameras back online all the time then good for you

Re: Help trouble shoot

ArloAshley — Tue, 18 Jun 2019 21:07:43 GMT

This happens to me at least once a week. Camera is offline randomly so I pull it down and open the batteries (they won’t need to be changed) and then close and it goes back to normal. How can I ensure this doesn’t continue to happen? It defeats the purpose of security cameras if they go offline randomly each week.

Re: Help trouble shoot

Shigga04 — Wed, 19 Jun 2019 23:31:26 GMT

My cameras keep going offline. New fresh batteries. Had the system for a year and suddenly it’s turned into junk! So much for security!

Re: Help trouble shoot

myMila1119 — Fri, 21 Jun 2019 08:12:16 GMT

Cameras go offline constantly! Batteries were charged and read 100% however they are still giving me the message that they are off-line.

Re: Help troubleshoot offline camera

pinoy69 — Fri, 21 Jun 2019 13:52:51 GMT

yeap the only best way to bring back your camera ON line is to remove battery and put it back in. It sucks if you’re going to use ladder just to get to it. i have 5 cameras and not 1 not 2 but even 3 cameras show this kind of problem at the same time. i don’t mind if i’m home, but what if your not. and you buy this cameras for these reason... to of course monitor your house. it’s annoying but i guess we all did the same mistake in buying these cameras. what more can i say......

Re: Help troubleshoot offline camera

Hgfhgf — Wed, 26 Jun 2019 14:54:16 GMT

I'm getting the same thing with cameras randomly going offline and requiring restarting them. I don't check them every day so sometimes they're down for over a week before I realize it. Does anyone know how to get a notification of some kind when a camera goes offline?

Re: Help trouble shoot

eantonsen — Thu, 27 Jun 2019 02:32:36 GMT

My arlo system is offline. How do I get it back online?

Re: Help trouble shoot

Ustin64 — Thu, 27 Jun 2019 04:05:28 GMT

Hey Arlo,

is this the only solution? Take the batteries out to reset? It’s just not going to work. What should I do? Cameras are going offline randomly every 3 or 4 days. I’m away from home. Please tell me how to fix it. Or should I just throw Arlo away, get something else and tell everyone I know and don’t know that Arlo sucks?

Re: Help trouble shoot

Shigga04 — Thu, 27 Jun 2019 13:21:50 GMT

Mine do the same thing and no one gives a damn answer. I am ready to toss the whole system out. Arlo, please fix this!

Re: Help trouble shoot

kevin_in_az — Thu, 27 Jun 2019 14:42:16 GMT

These cameras are utter **bleep**. I am away from my house and because of a forced firmware update, my cameras are offline AGAIN (about every two weeks) and I can't access my cameras. If anyone is thinking of buying these crappy cameras, save your money and go with Ring or Nest or anything else but Arlo.

HW VersionVMB3010r2

Firmware1.12.2.4_2772

Re: Help trouble shoot

Shigga04 — Fri, 28 Jun 2019 00:36:19 GMT

Yes and you will notice that you can never ACTUALLY get to talk with anyone at Arlo. Is this a scam to get people to upgrade their systems or just pure ignorance from Arlo?

Re: Help trouble shoot

Rwkonner — Fri, 28 Jun 2019 19:30:28 GMT

Camera keeps going offline. Not home to reset.

Re: Help trouble shoot

ShayneS — Fri, 28 Jun 2019 20:50:10 GMT

Hi @Rwkonner

Unfortunately, The only troubleshooting you can perform while remote is a reboot of the base station.

Re: Help trouble shoot

Rwkonner — Sat, 29 Jun 2019 00:19:35 GMT

Well, that worked well. Now i'm completely off line AND 2000 miles from home.

Re: Help trouble shoot

jguerdat — Sat, 29 Jun 2019 14:58:10 GMT

Anybody have physical access to the base so they can unplug it and plug it back in?