topic Re: VMB3010 will not connect in app in Arlo

VMB3010 will not connect in app

GeorgeHTX — Tue, 24 Sep 2019 20:52:00 GMT

My base station will not connect to the app. 4 yr old station and cameras, all working fine 2 week ago.

There were no power spikes, known router/other firmware updates, or changes to my internet connection.

To date, I have tried

Reinstalling the app 2x - no result

following the doc from repowering the station to checking the ports to resetting the base station - no results

I can see my base station in my router services list.

rebooting the base station - first three lights are all green

resetting the base station - get back to first three lights green

ShayneS — Tue, 24 Sep 2019 20:52:53 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

anjit — Sun, 06 Oct 2019 12:51:02 GMT

I have the exact same issue. The Base Station went down on 10/6, I have written to customer support.