topic Re: Arlo Wire-Free : Batteries drain when Arlo is turn off. Is it normal? in Arlo

Arlo Wire-Free : Batteries drain when Arlo is turn off. Is it normal?

BonBon16 — Tue, 27 Sep 2016 18:52:19 GMT

Hello,

There is one Arlo Wire-Free in a bed room.

+ I turned it off at 10PM via Setting->My Devices. The IR lights turned red when someone moved near the camera.

+ I turned it on at 08AM the next day.

The battery drained 3-4%. I noticed it many times. Is it normal?

Thanks.

Re: Arlo Wire-Free : Batteries drain when Arlo is turn off. Is it normal?

jguerdat — Fri, 12 Aug 2016 14:26:07 GMT

I don't think it's supposed to work that way - off should be off. However, I haven't tried it. I'll try to remember to do it tonight.

Re: Arlo Wire-Free : Batteries drain when Arlo is turn off. Is it normal?

jguerdat — Sat, 13 Aug 2016 13:29:40 GMT

I found it to work just as you said. I used the Armed mode and then turned the camera OFF in Settings. The camera was definitely reacting, clicks and IR illuminators, even with the off setting. No recordings were in the library. I'd consider it a bug.

@JamesC - can you verify?

Re: Arlo Wire-Free : Batteries drain when Arlo is turn off. Is it normal?

JamesC — Mon, 15 Aug 2016 19:33:47 GMT

BonBon16, jguerdat,

I see this behavior as well. Thank you for bringing this to our attention.

I have escalated this for further clarification as to whether this is expected behavior or an issue.

I will post back once I have more information.

JamesC