topic Re: Me too: Arlo Camera & LED Light Randomly Turns On & Off in Arlo

Me too: Arlo Camera & LED Light Randomly Turns On & Off

acc10xt — Tue, 01 Oct 2019 20:44:14 GMT

Following up on this closed thread from about a year ago as at least one of my four Arlo Qs has been having the same issue mentioned by the posters in that thread.

Anyone else (still) experiencing this?

Arlo Q, free plan. Nothing gets recorded and happening even after password has been changed.

Re: Me too: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Mon, 30 Sep 2019 12:54:40 GMT

More detail would help but I would guess that this happens in low light. The Q cameras are always streaming (even with the free plan) and use the IR LEDs to see better in low light. Motion isn't required to have this occur.

Re: Me too: Arlo Camera & LED Light Randomly Turns On & Off

acc10xt — Wed, 02 Oct 2019 20:45:25 GMT

Included in my OP @jguerdat is an entire thread of details from others describing the same issue I'm having with one of my Qs. The camera is disarmed, so the low light LEDs should not be turning on. It implies the cameras are being interacted with, even though I'm the only one with access, am not interacting with the app at the time, and have recently changed my password. LEDs turn on for approx 10sec then turns off, repeating every few minutes.

This is not normal behavior for a disarmed camera. I'd reply back on the post I linked but that thread has been closed. Would be curious to know from any of those who posted on that thread with the same issue are still experiencing it or if it was somehow resolved.

Re: Me too: Arlo Camera & LED Light Randomly Turns On & Off

ShayneS — Thu, 03 Oct 2019 20:51:02 GMT

Hi @acc10xt

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support