topic Re: After Downloading New App, I cannot sync one of my cameras in Arlo

After Downloading New App, I cannot sync one of my cameras

marsande2 — Tue, 01 Oct 2019 23:58:30 GMT

I didn't realize that one of the cameras was out of charge when I switched to the new app on my Iphone. After charging the camera, I tried to sync several times but failed. Can anyone please help me? I have this system for over a year now so outside the free support from Arlo's customer service. Thanks!

Re: After Downloading New App, I cannot sync one of my cameras

ShayneS — Wed, 02 Oct 2019 20:43:08 GMT

@marsande2

Have you tried to remove & re-install the Arlo app?

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: After Downloading New App, I cannot sync one of my cameras

marsande2 — Thu, 03 Oct 2019 17:43:33 GMT

Thanks Shayne! It worked. Really appreciate the help! 👍

Re: After Downloading New App, I cannot sync one of my cameras

ShayneS — Thu, 03 Oct 2019 18:38:00 GMT

You are welcome, I am glad I could assist you!

Please let me know if you have any further questions & I will be here to help.