topic Re: Outside camera detecting motion but no picture. in Arlo

Outside camera detecting motion but no picture.

DeniseS — Sun, 29 Sep 2019 18:46:15 GMT

Cannot get old pic off one camera out of four. Picture is 253 days old. When I connect to view, the circle keeps chasing its tail. Have 1)changed batteries, 2) deleted from system, 3) had camera inactive for 2 weeks and 4) added back on. Still same picture. Any suggestions?

Re: Outside camera detecting motion but no picture.

ShayneS — Tue, 01 Oct 2019 18:37:18 GMT

Hi @DeniseS

Does this issue occur on the web browser & Arlo mobile app?

Re: Outside camera detecting motion but no picture.

DeniseS — Wed, 09 Oct 2019 02:09:22 GMT

yes this issue is on both the mobile app and desktop computer. Have tried again to get picture off, but it still won't work.

Re: Outside camera detecting motion but no picture.

ShayneS — Wed, 09 Oct 2019 17:10:26 GMT

Hi @DeniseS

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support