topic Re: Not receving motion detecting alerts, Arlo in Arlo

Not receiving motion detection alerts on Arlo VMC3030

Ndnracer — Thu, 26 Sep 2019 20:42:11 GMT

Vmc3030

Re: Not receving motion detecting alerts, Arlo

StephenB — Wed, 25 Sep 2019 20:14:23 GMT

Is this a new installation?

If not, were you receiving alerts before?

Also, is this just an issue with alerts? That, is are you seeing recordings in the library?

Re: Not receving motion detecting alerts, Arlo

Ndnracer — Wed, 25 Sep 2019 20:33:50 GMT

I've had it for over a yr.
Is I was receiving them with the old app.
Yes I getting recordings, but at times NO alerts

Re: Not receving motion detecting alerts, Arlo

Ndnracer — Wed, 25 Sep 2019 20:37:51 GMT

I've logged out and back in.
Unplugged the base.
Restarted the base with the app on my phone.
On top of all that when trying to look at recordings it buffers for a longtime an at times freezes.

Re: Not receving motion detecting alerts, Arlo

Ndnracer — Thu, 26 Sep 2019 13:23:28 GMT

Any solutions

Re: Not receving motion detecting alerts, Arlo

JessicaP — Fri, 27 Sep 2019 21:14:49 GMT

Hey Ndnracer,

Are you using a custom mode or default "Armed" mode? Try testing on the default "Armed" mode to see if you receive any push notifications.

Re: Not receving motion detecting alerts, Arlo

Ndnracer — Sat, 28 Sep 2019 01:32:47 GMT

Default mode, always, never used custom mode...

Re: Not receving motion detecting alerts, Arlo

JessicaP — Mon, 30 Sep 2019 16:13:42 GMT

Have you also tried reinstalling the Arlo app and rebooting your phone device to see if that helps?