topic Set up - Arlo wont recognize base in Arlo

Set up - Arlo wont recognize base

JKapa — Mon, 30 Sep 2019 22:35:15 GMT

Kia ora - hi - can someone please give advice on setting up my new Arlo.
I had it working - then i deleted the connection i had with the base from my phone - now my phone won't recognise the router and Arlo 😞

Re: Set up

jguerdat — Sun, 29 Sep 2019 10:13:30 GMT

What LEDs are lit on the base and what color are they? Exactly what did you delete - the base from the Arlo app or your WiFi connection to your router?

Re: Set up

JKapa — Sun, 29 Sep 2019 10:24:02 GMT

hi
-i have the app on my phone
- Ethernet cable from Base to the home router
- i haven't connected to Base via phone
- Lights are all green

Re: Set up

jguerdat — Sun, 29 Sep 2019 10:35:40 GMT

All LEDs being green means the system is already configured. If you need to, remove all devices from Settings, My Devices, hold the reset button until the LEDs flash amber and let the base reboot until only the power and Internet LEDs are on and green. Set the system up normally, starting with claiming the base.

Re: Set up

JKapa — Sun, 29 Sep 2019 10:40:40 GMT

great - will try
I did try to reboot and it still didn't connect
however i didn't do anything in the settings

Re: Set up

JKapa — Sun, 29 Sep 2019 10:48:55 GMT

-i tried reboot
-i restarted my router
and the base didn't recognise my phone
- do i need to do something in settings?

Re: Set up

JKapa — Sun, 29 Sep 2019 11:04:41 GMT

frustrating lol

Re: Set up

StephenB — Sun, 29 Sep 2019 20:47:35 GMT

Can you see the base station and cameras using the web interface in a PC? https://my.arlo.com

Re: Set up

JKapa — Mon, 30 Sep 2019 22:22:10 GMT

Thx - i will try when back from trip.