topic Re: September 30th Upgrade in Arlo

September 30th Upgrade won't update

Nitchfl — Fri, 27 Sep 2019 21:01:27 GMT

I have been unable to get to the app upgrade. It says I won’t be able access the current app after 9/30
I’m not sure why I can’t complete the upgrade sucessfully

Re: September 30th Upgrade

StephenB — Fri, 27 Sep 2019 00:11:25 GMT

@Nitchfl wrote:
I have been unable to get to the app upgrade. It says I won’t be able access the current app after 9/30
I’m not sure why I can’t complete the upgrade sucessfully

Is your device Android or iPhone? What verision of Android or iOS are you using?

Re: September 30th Upgrade won't update

zredloralee — Sun, 29 Sep 2019 23:48:18 GMT

My model isn't listed...mine is 4000 (Costco) I keep getting these urgent messages to update...iphone x ...and when I click to update...it takes me to the arlo app "open"..and nothing updates...OR if it has updated it won't stop telling me do to do so...HELP!

Re: September 30th Upgrade won't update

StephenB — Mon, 30 Sep 2019 00:04:49 GMT

Are you trying to get the Arlo Technologies app (not the legacy one)? if you aren't sure try this link in your iphone browser: https://apps.apple.com/us/app/arlo/id1459289784

Re: September 30th Upgrade won't update

zredloralee — Mon, 30 Sep 2019 00:27:36 GMT

thanks....I figured it out....the new app was downloaded...and so was the legacy....when I went to open the legacy was jumping in....i expected the "update" to do that...update...but it loaded on a new app entirely...just deleted the legacy....seems to be ok...fingers crossed...thanks!