topic Re: Installing Arlo in Italy in Arlo

Installing Arlo in Italy

Sciaty — Wed, 28 Sep 2016 20:52:59 GMT

Hi, I followed all the installation instructions but the Home Station Internet light stays orange...I tried to reset it a couple of times, same results..
Thanx

Re: Installing Arlo in Italy

JamesC — Sat, 31 Oct 2015 00:20:38 GMT

Sciaty,

The following article outlines some tips for troubleshooting when your base station is not connecting to the internet (amber internet LED): My Arlo base station is offline; how can I troubleshoot it? What ISP do you have and what is the download/upload speeds for your internet connection? Consider swapping the router port that the base station is plugged into. You might also consider trying a different ethernet cable. Is there an activity LED lit on the router that the base station is plugged into? Please let us know so we can further assist!

Regards,

JamesC

Re: Installing Arlo in Italy

Sciaty — Sat, 31 Oct 2015 07:36:29 GMT

Thanx James. I checked on IT community and I found out the possible solution which is I need to request my Provider a Static IP, since right now I have a dynamic one. I did it and awaiting. I'll keep you updated..
Thakns again for your quick reply.

Re: Installing Arlo in Italy

Sciaty — Sun, 01 Nov 2015 22:33:26 GMT

Just to close the loop. I got the static IP from my provider (FASTWEB) and I solved the problem.
Thanks again

Re: Installing Arlo in Italy

JamesC — Mon, 02 Nov 2015 17:18:27 GMT

Sciaty,

You're very welcome. If you have any other questions or concerns please don't hesitate to return to the community for help!

JamesC