topic Re: Offline in Arlo

After Verizon's phone service went out, camera keeps saying offline

Jgreed1227 — Tue, 24 Sep 2019 20:57:19 GMT

After Verizon’s phone service went out last week my camera keep saying offline and I have tried to turn everything off and back on. Any suggestions? Thanks

Re: Offline

TomMac — Tue, 24 Sep 2019 19:45:22 GMT

Do you use an app or run dsl on verizon ?

Not clear what the verizon has to do with the system? Better info may help

Re: Offline

Jgreed1227 — Tue, 24 Sep 2019 19:55:56 GMT

I only use the recent updated version of arlo on my cell phone. My wireless is with Comcast but everything else works For wifi except Arlo

Re: Offline

JessicaP — Wed, 25 Sep 2019 15:26:55 GMT

Hey Jgreed1227,

Are you referring that your camera is showing offline on your Arlo app when you're connected to WiFi? Does your camera show online when you're using cellular data?