topic Re: New Arlo app geofencing edit in Arlo

Updated to new Arlo app. Unable to edit Geofencing.

jegnash — Tue, 24 Sep 2019 22:31:00 GMT

I updated all my devices with the new Arlo app and now none of my devices allow me to edit geofencing. How do I edit geofencing?

Re: New Arlo app geofencing edit

JessicaP — Tue, 24 Sep 2019 22:32:18 GMT

Hi jegnash,

You should be edit Geofencing by going to the Arlo app on your phone device (log on to the admin/main account) > Mode > Tap on the Pencil Icon next to Geofencing.

Re: New Arlo app geofencing edit

jegnash — Wed, 25 Sep 2019 02:39:39 GMT

I logged onto the phone device that I originally setup our Arlo system on. I don’t see an admin login? Just a normal login. There is still no pencil by geofencing.

Re: New Arlo app geofencing edit

JessicaP — Wed, 25 Sep 2019 15:25:51 GMT

You will need to log on to the main/admin account in order to change the Geofencing settings. Are you logged on using the main/admin account (not grant access account)?

Re: New Arlo app geofencing edit

jegnash — Wed, 25 Sep 2019 15:35:46 GMT

Are there different spots to login? When I open that app, it asks for your username and password. I don't have a separate user name and password for admin. I'm using the device that I originally setup the system on to login. This device has always allowed me to edit geofencing when I logged in. Ever since I download the new app, I have not been able to edit geofencing.

Re: New Arlo app geofencing edit

JessicaP — Wed, 25 Sep 2019 19:43:01 GMT

Let me reach out to you via private message to gather more information from you.