topic Re: Base station VMB3500r4 is not talking to devices.. in Arlo

Base station VMB3500r4 is not talking to devices..

Walt7120 — Mon, 23 Sep 2019 18:10:06 GMT

Appears base station not talking to devices. Have tried to re-sync however sync light not coming on base station not able to re-sync devices. have tried opening the cover, unplugging base station...

Re: Base station VMB3500r4 is not talking to devices..

ShayneS — Tue, 24 Sep 2019 22:49:22 GMT

Hi @Walt7120

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Base station VMB3500r4 is not talking to devices..

Walt7120 — Wed, 25 Sep 2019 15:09:13 GMT

Thanks, I've tried the last several days to chat with support re this problem, however can't seem to get anyone online. I'll try the link you included, again thanks,

Re: Base station VMB3500r4 is not talking to devices..

Walt7120 — Wed, 25 Sep 2019 15:21:55 GMT

Does not seem there is any support for this product. again tried to chat with support and get "no one is available to chat". I've pretty much tried everything except replacing the base station and I really do not want to do that. I'm thinking this is is related to the last firmware update.

Re: Base station VMB3500r4 is not talking to devices..

ShayneS — Fri, 27 Sep 2019 18:29:14 GMT

Hi @Walt7120

How did your case #41153163 with Customer Support go?