topic Re: view motion in Arlo

Video is not playing properly on the web browser

barneyme2 — Tue, 24 Sep 2019 20:37:44 GMT

As of yesterday, having a problem viewing motion. I get an email notice of motion detected. Where it says "Click here to see what’s happening," is not working like it used to. Since I've had this system, all I had to do was click on the "Click here" and the video would appear and play on my browser. Now, when I click on "Click here," the video will show on the browser, then immediately disappear and the log in page appears. So, if I want to watch the video, I have to log in first. It never used to be this way. This takes too long!

I use Windows 10 and Chrome browser.

Re: view motion

ShayneS — Tue, 24 Sep 2019 20:39:06 GMT

Hi @barneyme2

Does this issue occur on all browsers, or are you experiencing this strictly with the chrome browser?

Re: view motion

barneyme2 — Wed, 25 Sep 2019 09:40:39 GMT

When I click on "Click here to see what’s happening," it automatically goes to chrome. So to answer your question, no I have not tried any other browser. I guess there is a setting to tell Arlo which browser to use, but I can't find it.

Re: view motion

barneyme2 — Thu, 26 Sep 2019 18:09:08 GMT

I have tried another browser and it worked just fine, so, the problem is with chrome.