topic Re: Arlo Smart Security System with 5 Arlo Cameras (VMS3530) in Arlo

Arlo Smart Security System with 5 Arlo Cameras (VMS3530)

tbaby85 — Sun, 22 Sep 2019 03:50:46 GMT

I have a basic Arlo camera with 5 cameras. My system constantly goes offline to the point it is off for weeks at a time. I have tried taking the batteries out and putting new ones in, resetting the base, unplugging it from the ethernet, etc. and nothing.

Re: Arlo Smart Security System with 5 Arlo Cameras (VMS3530)

jguerdat — Sun, 22 Sep 2019 12:49:13 GMT

What are the LEDs on the base showing? Have you tried both the app and a browser? For the app, have you tried force closing and opening again?

Re: Arlo Smart Security System with 5 Arlo Cameras (VMS3530)

tbaby85 — Mon, 23 Sep 2019 23:04:18 GMT

Hi @jguerdat two of the five available lights are on, not blinking. I've tried it on my browser on my computer and the app on my phone. I've tried force closing the app, uninstalling and reinstalling the app. they control to go off and on randomly

Re: Arlo Smart Security System with 5 Arlo Cameras (VMS3530)

jguerdat — Tue, 24 Sep 2019 14:13:14 GMT

What LED is not lit? What devices do you see in Settings, My Devices?

Re: Arlo Smart Security System with 5 Arlo Cameras (VMS3530)

Kjaw — Tue, 24 Sep 2019 18:16:39 GMT

Was this issue ever resolved?