topic Not recording motion when smart notifications are turned on in Arlo

Not recording motion when smart notifications are turned on

IceQueen — Mon, 23 Sep 2019 07:05:42 GMT

When I turn on smart notifications, the camera stops detecting and recording motion. The cameras will only record and store video when a person (my push notification settings) is detected. I want a push notification if a person is detected, but I want all motion recorded and stored in the library.

Re: Not recording motion when smart notifications are turned on

ShayneS — Tue, 24 Sep 2019 21:07:51 GMT

Hi @IceQueen

Have you tired to reboot the base station or reboot the camera by opening & closing the battery door?

Re: Not recording motion when smart notifications are turned on

IceQueen — Tue, 24 Sep 2019 21:15:41 GMT

Yes. I have. I even deleted and reinstalled the base and all cameras. Replaced all batteries. The cameras are only recording and storing motion if the specific trigger is selected as a smart notification.

Re: Not recording motion when smart notifications are turned on

ShayneS — Tue, 24 Sep 2019 23:43:19 GMT

Hi @IceQueen

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support