topic Enabled Mobile Device vanished. Already shows Grant access as accepted. in Arlo

Enabled Mobile Device vanished. Already shows Grant access as accepted.

dwaust — Mon, 23 Sep 2019 20:11:47 GMT

This morning I noticed that I am missing my wife's ENABLED MOBILE DEVICE. Mine is the only enabled device. I had my wife update to the new app, and she got a message saying something about needing to be re-added as a mobile device. When I go to SETTINGS, GRANT ACCESS however it is showing my wife as having accepted. So ... how do I now get her device to appear under Enabled Mobile Devices.

Re: Enabled Mobile Device vanished

JessicaP — Mon, 23 Sep 2019 19:54:24 GMT

Hi dwaust,

Have you tried re-setting up the Grant Access to your wife again to see if that helps?

Re: Enabled Mobile Device vanished

dwaust — Tue, 24 Sep 2019 00:43:25 GMT

I believe this to be resolved. I deleted and then reinvited my wife and that enabled us to get her iphone set back up as an enabled mobile device. That discussion thread can be closed. Thank you. Doug