topic Re: Arlo app says that base station cannot connect to internet in Arlo

Arlo app says that base station cannot connect to internet

funnyuser — Wed, 28 Sep 2016 20:49:58 GMT

i have connected the ethernet cable to my router and the internet led is clear & bright green so I dont know what might be the problem.

The rest of the installation is fine but how can I solve the problem?

Strange thing is that the Android App and also online desktop login sees I have connected 3 cameras but it says that the base station does not have internet connection (under the menu/tab of the cameras). I dont know what to do else. I have several times tried the factory reset but this still does not solve my problem

Can anyone help me?

Re: Arlo app says that base station cannot connect to internet

TomMac — Wed, 30 Sep 2015 17:11:24 GMT

Have you tried another browser on the pc?

Re: Arlo app says that base station cannot connect to internet

funnyuser — Sat, 03 Oct 2015 12:05:03 GMT

I have tried PC with different browsers and on my phone as well and still it does not work.

I wonder did netgear put a default defect product on the market as many people have this same problem?

My router for internet is also a NETGEAR product so funny that it seems to be not working

Re: Arlo app says that base station cannot connect to internet

JamesC — Mon, 05 Oct 2015 21:09:50 GMT

funnyuser,

Have you tried connecting from a different network? For example the 3g/4g connection on your phone instead of the WiFi connection? Please let us know!

JamesC

Re: Arlo app says that base station cannot connect to internet

funnyuser — Wed, 21 Oct 2015 11:10:54 GMT

I have tried these things many times but no solution works

Re: Arlo app says that base station cannot connect to internet

funnyuser — Wed, 21 Oct 2015 12:04:10 GMT

Mine says: Your base is not connected to the internet. Make sure the base is powered on and connected to your router.

Re: Arlo app says that base station cannot connect to internet

jguerdat — Wed, 21 Oct 2015 12:17:40 GMT

Create a trouble ticket ASAP so this is resolved. You may well have a defective unit.